Terms of Service

These Terms of Service ("Terms") govern your access to and use of the theAlmaHive platform ("Platform"), operated by theAlmaHive (thealmahive.com).

By signing up for or using the Platform, the Institution and its administrators ("you") agree to these Terms. These Terms constitute a legally binding agreement governed by the laws of India.

theAlmaHive enables educational institutions to:

• Manage their alumni database
• Send email communications and campaigns
• Run events, fundraising, and donations
• Facilitate alumni jobs, referrals, and community engagement
• Generate NIRF and NAAC compliance reports
• Provide alumni with a mobile and web portal

Available to registered Indian educational institutions. By registering, you confirm:

• You are an authorised representative
• The Institution is legally registered in India
• All registration information is accurate

Accounts are subject to theAlmaHive approval. We may reject or suspend accounts at our discretion.

4.1 Subscription and Payment

• Annual subscriptions, payable upfront via NEFT/RTGS bank transfer
• One-time setup fee for new accounts
• Invoices must be settled within 15 days
• GST applicable at prevailing rates
• No refunds for prepaid periods unless required by law

4.2 Annual Renewal and Pricing Revisions

Subscription fees are fixed for the current year. At renewal, pricing may be revised if:

• The Institution's alumni count has moved to a different pricing bracket
• Features or modules have been added or removed
• theAlmaHive has revised standard pricing (with 30 days' prior notice)

Renewal process:

• A renewal notice is sent 30 days before the subscription end date, stating the renewal fee for the upcoming year
• If pricing has changed, the notice clearly states the revised fee and reason
• The Institution has 15 days to accept revised pricing and make payment
• If payment is not received within 15 days of the renewal date, platform access will be suspended
• Suspended accounts retain data for up to 30 days. If payment is not received within 30 days of suspension, the account will be terminated

You must not:

• Send unsolicited emails or spam
• Upload unlawful, defamatory, or harmful content
• Attempt unauthorised access to any part of the Platform
• Use the Platform for purposes other than alumni management
• Reverse engineer or copy any part of the Platform
• Resell access without written consent
• Overburden the Platform's infrastructure

• The Institution retains full ownership of its alumni data
• theAlmaHive processes alumni data as a Data Processor under the DPDP Act 2023
• We do not sell or share alumni data for commercial purposes
• The Institution is responsible for lawful basis to upload alumni data
• Data export is available at any time
• All data is permanently deleted 90 days after termination

7.1 Platform Availability

theAlmaHive targets 99% monthly uptime. The following are excluded from uptime calculations:

• Planned maintenance (24 hours' notice given in advance)
• Downtime from third-party providers (Supabase, Vercel, AWS, Razorpay) beyond our control
• Force majeure events (natural disasters, pandemics, government actions, power or internet failures)
• Downtime caused by the Institution's own actions or misuse

7.2 Support

• Live chat and tickets: Monday to Friday, 10am to 6pm IST
• Response times: 48h (Starter), 24h (Growth), 8h (Enterprise)
• One onboarding visit and training session per Institution

7.3 Other Commitments

• Reasonable security measures for data
• 30 days' notice for material changes
• Data export available at any time

All IP in the Platform belongs to theAlmaHive. The Institution retains IP in its own data, logos, and content.

By uploading content, the Institution grants theAlmaHive a limited licence to host and process it solely to provide the Platform.

• Alumni-to-institution payments are processed by Razorpay
• The Institution must complete Razorpay KYC before enabling paid events or donations
• Razorpay charges 2% per transaction, deducted before settlement
• theAlmaHive does not hold or earn from alumni-to-institution payments

Each party keeps the other's confidential information (pricing, architecture, business data) strictly confidential. Does not apply to publicly known information or legally required disclosures.

• Total liability capped at 12 months' subscription fees paid
• No liability for indirect, consequential, or punitive damages
• No liability for Institution's own misuse
• No liability for third-party or force majeure failures

The Institution indemnifies theAlmaHive against claims arising from:

• Breach of these Terms
• Violation of applicable law
• Claims by alumni from Institution's use
• Inaccurate or unlawfully collected data

• Institution may terminate with 30 days' written notice. No refund for remaining period.
• theAlmaHive may suspend immediately for breach or non-payment
• theAlmaHive may terminate with 30 days' notice for any other reason

On termination:

• Access suspended immediately
• Data retained 30 days for export
• Permanent deletion after 90 days
• CSV export provided on request

Governed by the laws of India. Disputes resolved first by negotiation (30 days), then by arbitration under the Arbitration and Conciliation Act, 1996. Seat: Pune, Maharashtra. Language: English. Sole arbitrator agreed by both parties.

Material changes notified 30 days before effect. Continued use constitutes acceptance.

Email: hello@thealmahive.com

Website: thealmahive.com/contact